Customer Obsession Support Guide

Welcome to Voxeo's Customer Obsession Team

Thank you for using Voxeo products and services!

Voxeo's Customer Obsession Team provides unparalleled, around-the-clock service to help you with all technical inquiries related to the Voxeo software products.

Our VoiceXML Developer certified Customer Engineers can help with any problems you might encounter. We�re ready to assist you with software installation, sizing recommendations, troubleshooting, enhancement requests and other questions about using Voxeo's technology - be it hosted or on premise.

And not only is technical support offered 24 hours a day, 7 days a week, and 365 days a year - it's also 100% free of charge for paying customers and non-paying developers alike.

If you have any questions regarding our service, feel free to contact us via email at support@voxeo.com. We sincerely look forward to the opportunity to help you.

Organization of this Guide

The Customer Obsession Support Guide provides clear and easy-to-use advice on how to get help in case of issues with Voxeo�s products and services.

Preview - Support Quick Reference

Provides a short overview of all relevant information required for getting support. It is meant as a starting point in case of any production affecting issues with Voxeo software.

For more detailed information on how to leverage the Customer Obsession Team, refer to the sections below.

Chapter 1 - Registering for an Account

Describes how to register for an account at the Evolution Portal to access all available features and get technical support assistance.

Chapter 2 - Collecting Information

Includes general guidelines and details on data required to provide rapid support.

Chapter 3 - Utilizing Self-Help Tools

Contains information on all available self-service support resources like online help, documentation, knowledgebase and more.

Chapter 4 - Submitting a Support Request

Describes the various channels available for getting help from Voxeo's Customer Obsession Team.

Chapter 5 - Getting Further Assistance

Provides additional contact information in the event you have non-Support related inquiries.

Chapter 6 - Escalating a Support Request

Describes how to escalate your case in the most effective manner.

Appendix A - Evolution Ticketing System

Provides all relevant information on the Evolution Portal as a ticketing system.

Appendix B - Software Maintenance and Extended Technical Support

Describes the Voxeo product support lifecycle from release until end of support.