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Worldwide Country Restrictions

Address Verification

In some countries and/or regions, local regulations require us to provide name and address verification for each number. Should you request a number in one of these locales, we'll create a ticket in your account in order to collect that information. Usually we'll just need you to provide your name and address, however it we may also need a signed document depending on the specific regulations of the region.

Country-specific Regulations

The following text provides potential legal and service restrictions for each country where we provide services. It also contains the coordinates of the National Regulatory Authority (NRA) in each of the countries operated.

Disclaimer: We do not guarantee that the information contained in this page is complete, accurate and up to date. The information is only intended to give customers some guidance with regard to the applicable regulatory framework. Each customer is solely responsible for the operation of its own business, for complying with any applicable legal and regulatory provisions and for applying and obtaining the required license(s). We recommend that our customers seek advice on any legal and regulatory obligations and restrictions before using the service and the numbers.



ARGENTINA


Legal Restriction(s):
  • DIDs from Argentina can not be assigned to companies based in Argentina.
  • Only 822 number can be used with calling cards applications. Local numbers and tollfree 800 numbers cannot be used for calling card applications.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
  • Toll-Free numbers are not reachable from other countries than Argentina.
  • Tollfree capacity is limited to 30 channels per tollfree number.
  • T38 is not supported.

Local NRA :

AUSTRALIA


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Cannot be used for post-paid calling card applications.

Service Restriction(s):
  • Toll-Free numbers are not reachable from other countries than Australia.
  • Toll-Free numbers are reachable from fix, mobiles and payphones.
  • Calling a tollfree number from a mobile phone is not free of charge.
  • T38 is not supported.

Local NRA :

AUSTRIA


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobile phones nor payphones.
  • Toll-Free numbers are not reachable from other countries than Austria.
  • T38 is supported.

Local NRA :
  • Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR)
    Telephone: +43 1 580 58 0
    Website: http://www.rtr.at

BAHRAIN


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones and payphones only. They are not reachable from mobile phones.
  • Toll-Free numbers are not reachable from other countries than Bahrain.
  • T38 is not supported.

Local NRA :

BELGIUM


Legal Restriction(s):
  • One stage sub-allocation of numbers allowed provided customer is a licensed operator or service provider.
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Reachability issues have been reported when dialing the 078 numbers from several carriers outside Belgium.
  • T38 is supported.

Local NRA :
  • Belgian Institute for Post and Telecommunications (BIPT)
    Telephone: +32 2 226 88 88
    Website: http://www.bipt.be

BRAZIL


Legal Restriction(s):
  • STFC license needed for calling card applications.

Service Restriction(s):
  • Numbers purchased before September 11, 2007 are limited to 10 channels per DID when used with the Trunk Program.
  • Due to some interconnection issues, Porto Alegre DIDs (area code 51) may not be reachable from some PSTN/Mobile carriers inside and outside Brazil.
  • Due to some interconnection issues, Salvador DIDs (area code 71) may not be reachable from some Mobile carriers inside Brazil.
  • T38 is not supported.

Local NRA :

BULGARIA


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • T38 is not supported.

Local NRA :

CANADA


Legal Restriction(s):
  • Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year, as reported to the CRTC under the contribution regime, is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency).

Service Restriction(s):
  • Toll-Free numbers are reachable from Canada and from the US (mainland only).
  • Toll-Free numbers are reachable from fix, mobile and payphones in Canada. They are not reachable from payphones in the US.
  • T38 is supported.

Local NRA :

CHILE


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • DIDs come with 2 channels each and are limited to 2 simultaneous calls each.
  • T38 is supported.

Local NRA :
  • Subsecretaria de Telecommunicacaiones (SUBTEL)
    Telephone: +56 2 421 30 00
    Website: http://www.subtel.cl

CROATIA


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • T38 is not supported.
  • Toll-Free numbers are reachable from landline phones and payphones. They are not reachable from mobile phones.
  • Toll-Free numbers are not reachable from other countries than Croatia.

Local NRA :

CYPRUS


Legal Restriction(s):
  • Calling cards applications can be provided with Toll-Free numbers only. Company must also be registered with the Cyprus NRA (CYTA).

Service Restriction(s):
  • Numbers purchased before the 8th January 2008 can not be used with the Trunk Program.
  • Toll-Free numbers are reachable from fix and mobile phones. They are not reachable from payphones.
  • Toll-Free numbers are not reachable from other countries than Cyprus.
  • T38 is not supported.

Local NRA :

CZECH REPUBLIC


Legal Restriction(s):
  • Local Czech address required for geographical numbers.
  • DIDs can not be used for calling card applications.
  • Toll free "800" numbers cannot be used for calling card applications.
  • Toll free "828" numbers can be used for calling card applications.

Service Restriction(s):
  • Toll-Free numbers (range 800) are reachable from fix mobiles and payphones
  • Toll-Free numbers (range 828) are reachable from fix, and payphones. They are not reachable from Mobiles
  • Toll-Free numbers are not reachable from other countries than Czech Republic.
  • T38 is supported.

Local NRA :
  • Czech Telecommunication Office
    Telephone: +420 224 004 111
    Website: http://www.ctu.cz

DENMARK


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to us the required address before activating the number and keep the information updated during use.

Service Restriction(s):
  • Tollfree numbers are reachable from landline phones only. They are not reachable from mobile phones nor payphones.
  • Toll-Free numbers are not reachable from other countries than Denmark.
  • T38 is supported.

Local NRA :

DOMINICAN REPUBLIC


Legal Restriction(s):
  • DIDs cannot be used for calling card applications.

Service Restriction(s):
  • When numbers are called from AT&T, the CLI does not display the last digit of the calling number.
  • T38 is not supported.

Local NRA :

EL SALVADOR


Legal Restriction(s):
  • DIDs cannot be used for calling card applications.

Service Restriction(s):
  • T38 is supported.

Local NRA :
  • Superintendencia General de Electricidad y Telecommunicaciones
    Telephone: +503 257 44 38
    Website: http://www.siget.gob.sv

ESTONIA


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • T38 is not supported.

Local NRA :

FINLAND


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • T38 is not supported.

Local NRA :

FRANCE


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to us the required address before activating the number and keep the information updated during use.
  • Services including geographical numbers are not allowed to be resold by non licensed companies.

Service Restriction(s):
  • Reachability issues have been reported when dialing (0)811 and (0)9 numbers from outside France.
  • T38 is supported.

Local NRA :
  • Autorite de regulation des Communications electroniques et des Postes (ARCEP)
    Tel: +33 1 40 47 70 00
    Website: http://www.arcep.fr/

GEORGIA


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • No restriction reported.

Local NRA :
  • Georgian National Communications Commission
    Telephone: +995 921667
    Website : http://www.gncc.ge/

GERMANY


Legal Restriction(s):
  • For geographical numbers, a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address.

Service Restriction(s):
  • T38 is supported on numbers purchased after 30th of April 2009.
  • Numbers purchased before May 4th 2009 might experience capacity congestion.

Local NRA :

GREECE


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • T38 is supported.

Local NRA :
  • National Telecommunications Commission (NTC)
    Telephone: +30 210 615 1000
    Website : http://www.eett.gr

HONG KONG


Legal Restriction(s):
  • us is a Class 2 SBO licensee under the Telecommunications Ordinance (Cap. 106). SBO licensees providing Class 2 services are not imposed to facilitate number portability, provide directory service to customers free of charge, and provide customer charter.
  • DIDs cannot be used for calling card applications.

Service Restriction(s):
  • DIDs are currently not reachable from outside Hong Kong
  • T38 is supported.

Local NRA :

HUNGARY


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Numbers purchased after February 3rd, 2009 are in zones A and WW. Other numbers remain under zone B and WW.
  • Temporary issue: reachability issues have been reported when calling from T-Mobile.
  • T38 is not supported.

Local NRA :
  • National Communications Authority, Hungary
    Tel: +36 1 457 7100
    Website: http://www.hif.hu

IRELAND


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Numbers purchased before August 08, 2007 need to be communicated to us in case extra capacity is required. Numbers purchased after this date do not need such notification.
  • Toll-Free numbers are reachable from landline phones and payphones. They are not reachable from mobile phones.
  • Toll-Free numbers are not reachable from other countries than Ireland.
  • T38 is not supported.

Local NRA :
  • Commission for Communications Regulation (ComReg)
    Telephone: +353 1 804 9600
    Website: http://www.comreg.ie

ISRAEL


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's).
  • Toll-Free numbers are reachable from fix, mobiles and payphones.
  • Toll-Free numbers are not reachable from other countries than Israel.
  • Calling a Toll-Free numbers from a mobile phone is not free of charge.
  • T38 is not supported.

Local NRA :

ITALY


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • 199 numbers are reachable from Italy only.
  • T38 is supported.

Local NRA :
  • L'Autorita per le Garanzie nelle Communicazioni (AGCOM)
    Telephone: +39 06 696 441
    Website: http://www.agcom.it

JAPAN


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Numbers purchased before 17th of July 2008 are limited to two channels each.
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobile phones nor payphones.
  • Toll-Free numbers are not reachable from other countries than Japan.
  • T38 is not supported.

Local NRA :

LATVIA


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.
  • Service operators to which numbers are allocated are supposed to notify their activities to the Regulator.
  • Cannot be used for calling-card applications.

Service Restriction(s):
  • T38 is not supported.

Local NRA :
  • Public Utilities Commission or PUC (Sabiedrisko Pakalpojumu Regulesanas Komisija)
    Telephone : N/A
    Website : http://www.sprk.gov.lv
  • Electronic Communications Office
    Telephone: +371 733 30 34
    Website: http://www.esd.lv

LITHUANIA


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • T38 is not supported.

Local NRA :
  • Communications Regulatory Authority
    Telephone: +370 5 210 56 33
    Website: http://www.rrt.lt

LUXEMBOURG


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones. They are not reachable from mobile phones nor payphones.
  • Toll-Free numbers are not reachable from other countries than Luxembourg.
  • T38 is not supported.

Local NRA :

MALTA


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • T38 is not supported.

Local NRA :

MEXICO


Legal Restriction(s):
  • DIDs from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico.
  • DIDs cannot be used for calling card applications.

Service Restriction(s):
  • Reachability issues have been reported when dialing from outside Mexico.
  • T38 is supported.

Local NRA :

NETHERLANDS


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to us the required address before activating the number and keep the information updated during use.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
  • Toll-Free numbers are not reachable from other countries than the Netherlands.
  • Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands.
  • T38 is not supported.

Local NRA :
  • Onafhankelijke Post en Telecommunicatie Autoriteit (OPTA)
    Telephone: +31 70 315 3500
    Website: http://www.opta.nl

NEW ZEALAND


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
  • Toll-Free numbers are not reachable from other countries than New Zealand.
  • T38 is not supported.

Local NRA :
  • Commerce Commission
    Telephone: +64 4 924 3600
    Website: http://www.comcom.govt.nz

NORWAY


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • T38 is supported.

Local NRA :
  • Norwegian Post and Telecommunications Authority
    Telephone: +47 22 82 46 00
    Website: http://www.npt.no

PANAMA


Legal Restriction(s):
  • End-user address required for geographical numbers.
  • DIDs cannot be used for calling-card applications.

Service Restriction(s):
  • Reachability issues have been reported when dialing from outside Panama.
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones.
  • Toll-Free numbers are not reachable from other countries than Panama.
  • T38 is not supported.

Local NRA :
  • Autoridad Nacional de los Servicios Publicos
    Telephone: +507 278-4500
    Website: http://ansp.gob.pa

PERU


Legal Restriction(s):
  • DIDs cannot be used for calling-card applications.

Service Restriction(s):
  • Numbers purchased before March 7, 2008 can not be used with the Trunk Program.
  • T38 is not supported.
  • No CLI guaranteed.

Local NRA :
  • Organismo Supervisor de Inversion Privada en Telecomunicaciones (OSPITEL)
    Telephone: +51 1 421 4152
    Website: http://www.osiptel.gob.pe

POLAND


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • T38 is not supported.

Local NRA :
  • Office of Electronic Communications
    Telephone: +48 22 53 49 156
    Website: http://www.urtip.gov.pl/

PORTUGAL


Legal Restriction(s):
  • Local address is required for nomadic numbers (030 range). This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.
  • A calling card business must be registered at the regulator.

Service Restriction(s):
  • Tollfree numbers are reachable from fix, mobiles and payphones.
  • T38 is supported
  • DID and Vox 800 are reachable from the following networks: Portugal Telecom, PT Prime, TMN mobile, ONI, Vodafone, Sonaecom - Novis, Colt

Local NRA :
  • Autoridad Nacional De Comunicacoes (ICP-Anacom)
    Telephone: +351 21 721 10 00
    Website: http://www.anacom.pt

PUERTO RICO


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • T38 is not supported

Local NRA :

ROMANIA


Legal Restriction(s):
  • DIDs cannot be used for calling-card applications.
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • 031 Numbers not reachable from UPC, RDS and Digimobile.
  • 021 Numbers are not reachable from Mobile networks.
  • Reachability issues have been reported when dialing the 031 numbers from other countries than Romania.
  • T38 is not supported.

Local NRA :
  • National Regulatory Authority for Communications
    Telephone: +40/021 30.75.400/401/418
    Website:http://www.anrc.ro

SINGAPORE


Legal Restriction(s):
  • Cannot be used for calling cards applications.
  • The user shall provide name and address, passport number or business registration number. The customer will transmit to us the documents justifying that the information is valid and correct before activation and keep the information updated during use.

Service Restriction(s):
  • T38 is supported.

Local NRA :

SLOVAKIA


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Toll-Free numbers are reachable from fix and payphones. They are not reachable from mobile phones.
  • Toll-Free numbers are not reachable from other countries than Slovakia.
  • T38 is not supported.

Local NRA :

SLOVENIA


Legal Restriction(s):
  • Sub-allocation of numbers allowed provided customer is a licensed operator or service provider.

Service Restriction(s):
  • T38 is not supported.

Local NRA :
  • Agencija za posto in elektronske komunikacije Republike Slovenije
    Telephone: +386 1 583 63 00
    Website: http://www.apek.si/

SPAIN


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Numbers purchased before 19th of April 2007 must be communicated to us in case extra capacity is required. Numbers purchased after this date do not need such notification.
  • 901 and 902 national numbers are not reachable from Mobiles.
  • 902 national numbers are not reachable from other countries than Spain.
  • T38 is not supported.

Local NRA :
  • Comision del Mercado de las Telecomunicaciones (CMT)
    Telephone: +34 93 603 61 65
    Website: http://www.cmt.es

SWEDEN


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones only. They are not reachable from mobiles nor from payphones.
  • Toll-Free numbers are not reachable from other countries than Sweden.
  • T38 is not supported.

Local NRA :
  • National Posts & Telecommunications Agency (PTS)
    Telephone: +46 8 678 5500
    Website: http://www.pts.se

SWITZERLAND


Legal Restriction(s):
  • For geographical numbers, the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. This info will be sent to us within 24 hours of receiving the request, otherwise the number may be disconnected.

Service Restriction(s):
  • T38 is supported.

Local NRA :

UNITED KINGDOM


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Toll-Free numbers are reachable from landline phones and mobiles. They are not reachable from payphones.
  • Toll-Free numbers are reachable from abroad.
  • Calling a Toll-Free numbers from a UK mobile phone is not free of charge.
  • T38 is supported.

Local NRA :

UNITED STATES


Legal Restriction(s):
  • No restriction reported.

Service Restriction(s):
  • Toll-Free numbers are reachable from the US (mainland only.)
  • Toll-Free numbers are reachable from fix, mobile and payphones.
  • US numbers are subject to "use it or lose it" principle: unused numbers may be reclaimed by us upon a 5 days' notice.
  • Customers willing to use local numbers for calling card applications will have to contact us prior to the submission of their order.
  • T38 is not supported.

Local NRA :
  • Federal Communications Commission (FCC)
    Telephone: +1 888 225 5322
    Website: http://www.fcc.gov
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