VoiceObjects FAQ

The Frequently Asked Questions (FAQ) contains a collection of short articles from the Voxeo Extreme Support knowledgebase, which deal with issues that might be of general interest. They are intended to serve as a starting point and where appropriate link to the respective topics in the VoiceObjects product documentation for further reading. The articles have been categorized according to the major areas in which issues can occur:

• Analysis / Reporting with VoiceObjects Analyzer & Infostore
  
  • Date conversion problems in VoiceObjects Analyzer
  • Default media platform driver language is not taking effect
  • Empty date selections in VoiceObjects Analyzer reports
  • Error Message: Cannot insert NULL into VOLDMODSEQ
  • System logging does not write to VOLDAGG* tables
• Application Development with VoiceObjects Desktop
  
  • Application change is not reflected in service
  • Desktop for Eclipse does not start / VoiceObjects plugin in Eclipse does not start
  • DfE - Metadata Repository is currently unavailable
  • Dialogs are aborted after the first step: Change submit address configuration
  • Disabling the Desktop for Eclipse plug-in
  • Error Message: Cannot insert NULL into VOLDMODSEQ
  • How do I resolve issues with grammar types that are reported to be unsupported?
  • TTS is used instead of assigned audio file
• Installation / Maintenance / Deployment of VoiceObjects Server & Desktop instances
  
  • Accessing VoiceObjects Desktop for Web does not work - HTTP error 404
  • All data is lost after installing an upgrade
  • Connection with media platform to a service on a server is not possible
  • Failover licenses
  • How can I troubleshoot unresponsive communication services?
  • How do I improve the performance of VoiceObjects Desktop for Web if icons seem to be reloaded upon every page refresh?
  • Login problems: Reset password or re-activate user account
  • Memory display in the Control Center
  • Server or services are not visible in the Control Center or Object Browser
  • VoiceObjects Installer hangs up
  • VoiceObjects Server or VoiceObjects Desktop do not start
  • Yellow triangle icon next to a service in the Control Center after metadata upgrade

If your question is not covered here, refer to the relevant parts of the VoiceObjects product documentation for more detailed descriptions. If the documentation also does not offer a solution, refer to your Software Maintenance Agreement on how to get support for VoiceObjects.

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