Server or services are not visible in the Control Center or Object Browser

Symptoms

In the Server Manager section of the Control Center or in the Configuration folder you cannot see servers or services.

Resolution

There are four main reasons why a server or service might not be visible in the Control Center or even in the Configuration folder:

• The Configuration folder is not visible at all. The user that is logged in does not have the privileges to see any Configuration objects.
  Contact your administrator to get the required privileges or log in as a more privileged user.
• A service or server is not visible in the Configuration folder. The user is not invited to the Server or Service object.
  Contact your administrator or log in as a more privileged user and check if you are listed in the ACL list of the Server object.
• A service is visible in the Configuration folder, but not in the Control Center. If only a certain service cannot be seen in the Control Center, check if this service is on the list of hosted services on your server. If the service is on this list, but not visible in the Control Center, you will need to reload the service list. To do so, right-click the server name and from the context menu select Reload service list. If this command is not shown in the context menu, you will need to contact you administrator to reload the service list.
• A server is visible in the Configuration folder, but the Control Center for this server shows no data. If the server and the hosted services are not visible in the Control Center but in the Configuration folder, you will need to check for the following:
  • Is the server process started?If not, start the server process.
  • Does the Server object reference ID correspond to the <servername> specified in the VOServer_Configuration.xml file? You will need to restart the server process to activate your changes. For details refer to Configuring a Server in Chapter 2 - Configuring Servers and Services in the Deployment Guide.
  • Is the Control Center URL correct? Check the Control Center URL in your Server object. It should be of the format http://server:port/VoiceObjects/Services/WSProvider?wsdl. VoiceObjects requires this setting to display the Control Center since version VoiceObjects 7.1. For details refer to Configuring a Server in Chapter 2 - Configuring Servers and Services in the Deployment Guide.
  • Does your license contain the right to use the Web Services Interface (WSI)? Since VoiceObjects 7.1, a WSI license is required for the Control Center. If your license does not contain WSI (can be checked in the License editor), contact your VoiceObjects Account Manager.
  • If nothing of the above applies, you need to change the network communication according to the machine settings. For further details refer to Reconfiguring Initial Settings in Chapter 1 - Advanced Configuration of VoiceObjects in the Administration Guide.