System logging does not write to VOLDAGG* tables

Symptoms

The system logging writes correct data to all tables - only one or more of the tables VOLDAGGRSS, VOLDAGGRES, VOLDAGGRSV and VOLDAGGSIT is not filled with any data.

Resolution

The table VOLDAGGRSS is only filled by the master of a cluster. If the setting for the logging database is only specified for all server instances but not for the Desktop and the Desktop gets master instance, the data cannot be logged any longer.

Please note, that this behavior has changed from VoiceObjects X5 to VoiceObjects 6.

When all instances (server and Desktop) in the cluster get the same settings for the system and custom logging databases (in VODesktop_Configuration.xml or VOServer_Configuration.xml, dependent on the instance type) all data will be logged to the database independently from the active master instance. For more information on changing these settings, refer to Reconfiguring Initial Settings in Chapter 1 - Advanced Configuration of VoiceObjects in the Administration Guide.