Default media platform driver language is not taking effect

Symptoms

The default media platform driver language is set to de-DE in the VOServer_Configuration.xml (e.g. during the initial installation). However, it doesn't seem to be taking effect.

Although the Service object specifies German (DE) (equals de-DE) specifically, the media platform default (e.g. en-US) is used in the generated VXML.

Resolution

If the Service object does not specify a language (i.e. the setting is left at Default), the language which is used in the rendered VXML is determined as follows:

1. Determine the driver to be used and use its default language setting.
2. If no language can be determined this way, use the server default (specified in the file VOServer_Configuration.xml).

If you need to use a language in your service different to the language which is given by the media platform driver, set the language for each service individually. It is also possible to adapt the media platform driver to the language being used. Contact VoiceObjects Technical Support for details.

For further information refer to Configuring a Service in Chapter 2 - Configuring Servers and Services in the Deployment Guide.