Login problems: Reset password or re-activate user account

Symptoms

A user cannot login to VoiceObjects Desktop since he has forgotten his password or the user account has been deactivated.

VoiceObjects deactivates a user account after three consecutive unsuccessful login attempts. Standard user accounts can be activated again by a Site Administrator (for the same site) or Server Administrator. This is not possible for the initial VoiceObjects Administrator (voadmin) account, as this is a system user.

This paragraph explains how to activate a standard user by resetting his password or by reactivating the user account. Additionally it shows how to get access to a deactivated VoiceObjects Administrator.

Note: It is not possible to change or reset the VoiceObjects Administrator password within the VoiceObjects Metadata Repository. Therefore it is strongly recommended to store the password for the initial VoiceObjects Administrator in a safe place. The password, which is set during the installation of VoiceObjects, can only be changed later on when opening VoiceObjects Desktop as VoiceObjects Administrator.

Resolution

Standard users

1. If a user has forgotten the password for his account, reset the password of the respective User object in the User editor, being logged in with user role Site Administrator (for the same site) or Server Administrator.
   Refer to Change passwords in Chapter 2 - User Management - Basic Topics in the Administration Guide for additional information on how to change user passwords.
2. If a user has deactivated his user account with three consecutive failed login attempts, the user account can be re-activated with user role Site Administrator (for the same site) or Server Administrator.
   In the User editor, change the account status of the respective User object to Active.
   Refer to Deactivate users in Chapter 2 - User Management - Basic Topics in the Administration Guide for additional information on user activation and deactivation.

VoiceObjects Administrator

1. It is not possible to reset the password for the VoiceObjects Administrator (voadmin) account.
   It is strongly recommended to create a second user with Server Administrator role for the administration of your VoiceObjects installation as described in First Steps in Chapter 2 - User Management - Basic Topics in the Administration Guide. The voadmin account should only be used in emergency situations. If you lose your voadmin password without having created a second Server Administrator user, your VoiceObjects installation may become unmanageable.
2. If the voadmin account has been deactivated due to three consecutive failed login attempts, the activation will not work as described above for standard users, as the voadmin User object cannot be saved.
   To enable the account again, follow the steps described in Password Policies - Failed login attempts in Chapter 2 - User Management - Basic Topics in the Administration Guide.