Dialogs are aborted after the first step: Change submit address configuration

Symptoms

Any call you place on your server is terminated after the first dialog step. The VoiceXML that is generated by the server contains the wrong submit address. This causes dialogs to be terminated after the first step. This behavior is most likely caused by having different network adaptors installed.

Resolution

If the IP address locally detected on the machine running VoiceObjects Server differs from the IP address that is used by the media platform to request the next VoiceXML page, you need to manually specify the address using the parameter connectorURL.

Do the following:

1. Open the file VOServer_Configuration.xml (located in /WEB-INF/config/).
2. Search for the XML element <connectorURL><connectorURL> (empty by default).
3. Inside this element, define the URL for this server instance, e.g. http://localhost:8099/VoiceObjects/DialogMapping.
4. Save the file and completely restart the respective server process.