Connection with media platform to a service on a server is not possible

Symptoms

The media platform cannot connect to one or all services (VSN) of a server.

The error message from the media platform is something like:The page you have requested is currently unavailable or The service you have tried to reach is not available at the moment.

Resolution

There are several possible reasons for this behavior:

• The VSN (VoiceObjects Service Name) or URL connecting the media platform to the server respectively to the service is wrong.
  Make sure that the media platform uses the correct URL to initiate the service on the server. For more information on how the URL pointing to a service hosted on a server should look like, refer to Media Platform Setup in Chapter 4 - Service Deployment in the Deployment Guide
• The server and/or service cannot serve the request.
  If the service cannot serve the request because it is stopped or idled, a corresponding message will be played: The service you have tried to reach is not available at the moment.Make sure that the server and/or service has been started (indicated by a green light in the Control Center). Refer to the Deployment Guide for further information.Make sure, that there is no yellow triangle icon next to this service in the Control Center. This indicates that a problem has occurred when trying to start the service. Open the info box to see the error message corresponding to the yellow triangle icon .