All data is lost after installing an upgrade

Symptoms

After installing an upgrade of VoiceObjects, all previously known users and projects are no longer available.

Resolution

The VoiceObjects Installer asks you during installation if the metadata should be overwritten or upgraded to the latest version. If the option Force initialization has been selected, the metadata is lost, as all existing tables in the database have been deleted and new ones have been created.

Restore the backup from the database and run the upgrade scripts manually.

Caution: If no backups were created prior to the upgrade all data is lost.

For further information refer to Configuration in Chapter 3 - Installing VoiceObjects 9 of the Installation Guide.