Utilizing Self-Help Tools
The Voxeo Customer Obsession team is available 24 hours a day, 365 days a year to assist you. We also like to think that our dedication to making available a comprehensive network of self-service support resources is just as useful in helping to solve problems, and it is suggested that you leverage this material prior to engaging the Support team. Chances are that any technical problem has been encountered before and is well-documented within the various self-help channels that are available to you here. As such, the content in this document should serve as the primary starting point when problems occur.
General Technical Resources
- Knowledgebase Search: You can find a plethora of valuable advice, code samples, and helpful suggestions by simply searching our knowledgebase. Alternately, you can browse all the knowledgebase articles to find what you are looking for.
- Voxeo User Forums: Web-based user forums are also available to interact with and receive feedback from other experienced developers.
Voxeo Blogs
We post regular updates on a number of different topics to our blog site that can be quite useful to you, including:
Developer Guides
A comprehensive set of Developer Guides is available for each of our supported markups. These guides contain sample code, tutorials, and reference material, including:
Also refer to the respective sections below for documentation describing application development with VoiceObjects, Designer, and Tropo.
Prophecy Premise Deployment
- The Prophecy Deployment Guides are the central repository for setup and deployment advice specific to administrators who intend to download and install the Prophecy system on a local machine.
VoiceObjects
- VoiceObjects Documentation: Comprehensive information on using the VoiceObjects products is available through the VoiceObjects Developer Portal, either as an HTML help or through various PDF documents sorted by topics.
- When you are new to VoiceObjects we recommend the following guides to start with:
- Desktop for Eclipse Quick Start Guide: Guides you through getting quickly started with VoiceObjects Desktop for Eclipse, the Eclipse-based graphical environment of VoiceObjects for designing and deploying applications.
- Desktop for Eclipse Tutorial: Explains in a step-by-step approach how to get started with Desktop for Eclipse and how to build and run simple applications - introducing the basic objects provided by VoiceObjects for application development.
- For more advanced users and for further reading refer e.g. to the following guides:
- Deployment Guide: Contains detailed information on how to configure and manage servers and services, how to set up the communication with the media platform, and how to monitor servers - using the graphical Control Center or various other interfaces.
- Object Reference: Contains a detailed description of each object type available in VoiceObjects and how to configure its relevant properties and settings with VoiceObjects Desktop as well as using VoiceObjectsXML.
- FAQ: The FAQ explores a number of common questions to assist you with learning the basics of VoiceObjects development.
- Knowledgebase: For more advanced technical topics, the VoiceObjects Knowledgebase contains a plethora of useful postings that cover a wide range of common technical topics.
- Both versions of VoiceObjects Desktop (Desktop for Eclipse and Desktop for Web) contain a comprehensive HTML help also available as a context-sensitive help when additional information on selected elements is needed. Find further information on how to open the help in How to Learn More.
Designer
IMified
- IMified API Documentation: You can use the IMified API documentation to learn the basic principles of Instant Messaging Bots and how to best leverage these platform capabilities.
- IMified Knowledgebase and FAQ: For best practices, and problem-solving advice, you can refer to the Frequently Asked Questions and the searchable knowledgebase to find quick answers to most problem cases.
- Public Forums: Public web forums on IMified technologies are available to discuss technical topics and to provide feedback to other developers.
Tropo
- Tropo FAQ: Intended for new users, most common questions are addressed in our FAQ document.
- Tropo Documentation Home: The entry point into the Tropo documentation portal links to the API Guide and code libraries.
- Tropo API Reference: You can refer to the API Guide for detailed information on how to leverage all available functions.
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