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Paid Services > Name & Address Capture
Prompt List
If you want to use custom audio prompts throughout the name and address capture application,
you will need to have each of the following prompts in a Web-accessible directory.
Common Prompts
| NoMatch.wav |
"I didn't catch
that." |
| Trouble.wav |
"I'm having trouble
understanding you." |
| NoInput.wav |
"I didn't hear your
response." |
| Sorry.wav |
"I'm sorry." |
| OhSorry.wav |
"Oh, I'm sorry." |
| YouSaid.wav |
"I think you said..." |
| ThisCorrect.wav |
"... is this
correct?" |
| ThatCorrect.wav |
"... is that correct?" |
| Correct.wav |
"... correct?" |
| Is.wav |
"Is ..." |
| GotItRight.wav |
"If I've got it right,
say yes, otherwise say no." |
| SystemError.wav |
"We are experiencing
technical difficulties. Please call back later. We apologize for any
inconvenience." |
| 0.wav ... 19.wav |
0, 1, 2, 3, 4, 5, 6, ...,
17, 18 19 |
| 20.wav ... 90.wav |
10, 20, 30, 40, 50, 60, 70,
80, 90 |
| 100.wav ... 900.wav |
100, 200, 300, 400, 500,
600, 700, 800, 900 |
| Hundred.wav |
"Hundred" |
| Thousand.wav |
"Thousand" |
| A.wav ... Z.wav |
A, B, C, ..., X, Y, Z |
| Hyphen.wav |
"Hyphen" |
| Dash.wav |
"Dash" |
| Apostrophe.wav |
"Apostrophe" |
Phone Capture Prompts
| Phone1.wav |
"Please tell me your home
phone number starting with the area code." |
| Phone2.wav |
"What is your home phone
number including the area code." |
| Phone3.wav |
"Please tell me your ten
digit home phone number now." |
| PhoneHelp.wav |
"I'm trying to capture
your ten digit home phone number starting with the area code." |
| PhoneConfirmHelp.wav |
"I'm trying to make sure
I heard your phone number correctly." |
Name / Address Lookup Result Prompts
| LnFnAddr.wav |
"Great. I checked the
TARGUSinfo database and
there's name and address information associated with your phone number.
Next we'll verify your name. Once we're done with your name, we'll move on
to your address." |
| LnFn.wav |
"Great. I checked the
TARGUSinfo database and
there's a name associated with your phone number. Next we'll verify your
name. Once we're done with your name, we'll collect your address." |
| LnAddr.wav |
"Great. I checked the
TARGUSinfo database and
there's a last name and an address associated with your phone number.
Next we'll verify your last name. Once we're done with your last name,
we'll collect your first name, and then move on to your address." |
| Ln.wav |
"Great. I checked the
TARGUSinfo database and
there's a last name associated with your phone number. Next we'll verify
your last name. Once we're done with your last name, we'll collect your
first name, and then collect your address." |
| Addr.wav |
"Great. I checked the
TARGUSinfo database and
there's an address associated with your phone number. Next we'll collect
your name. Once we're done with your name, we'll verify your address." |
| NoNameAddrInfo.wav |
"Thanks. I checked the
TARGUSinfo database and
there's no name or address associated with your phone number. Next we'll
collect your name. Once we're done with your name, we'll collect your
address." |
| NoPhone.wav |
"I'm sorry, but I just
can't get your phone number. I won't be able to check the TARGUSinfo
database for name and address information, but we can still continue. Next
we'll collect your name and then collect your address." |
Name to Address Transition Prompts
| NCsuccess.wav |
"Alright, I got your
name." |
| NClnOnly.wav |
"I got your last name,
but I just can't get your first name." |
| NCfailure.wav |
"I'm sorry, but I just
can't get your name." |
| NC2ACverify.wav |
"Next we'll confirm the
address that's associated with your phone number." |
| NC2ACcollect.wav |
"Next we'll collect
your address." |
Ending Prompts
| ACDBconfirmed.wav |
"I confirmed the address
information from the TARGUSinfo
database." |
| ACUniqueAddr.wav |
"I collected your address
in..." |
| ACMultiAddrPt1.wav |
"I collected your
address; however, I'm unable to uniquely identify that address. I have a
list of..." |
| ACMultiAddrPt2.wav |
"... possible matches." |
| ACNonStandard.wav |
"I collected your
address; however, I'm unable to standardize the address into postal
format." |
| ACNoAddress.wav |
"I'm sorry, but I just
can't get your address." |
Database Last Name Confirmation Prompts
| ConfirmDBLN.wav |
"Is your last
name..." |
| ConfirmDBLNspell.wav |
"Is your last name
spelled..." |
| ConfirmDBLNhelp.wav |
"I'm trying to see if
I have your last name right." |
| ConfirmDBLNTooManyErrors.wav |
"I'm having problems
confirming your last name. Let's collect
your last name." |
Say-and-Spell Last Name Prompts
| SaySpellLN.wav |
"Please say and spell
your last name." |
| SaySpellLNnow.wav |
"Please say and spell
your last name now." |
| SaySpellLNhelp.wav |
"I'm trying to collect
your last name. If your name is John Smith, you would say Smith
S-M-I-T-H." |
| SaySpellLNTooManyErrors.wav |
"I'm having problems
with say and spell, let's try spelling." |
| SaySpellLNConfirmHelp.wav |
"I'm trying to make
sure I heard your last name correctly. If I've got it right, say yes,
otherwise say no." |
Spell Last Name Prompts
| SpellLN.wav |
"Please only spell
your last name." |
| SpellLNnow.wav |
"Please only spell
your last name now." |
| SpellLNhelp.wav |
"I'm trying to collect
your last name. If your name is John Smith, you would say S-M-I-T-H." |
Spelling Confirmation Prompts
| SpellConfirmHelp.wav |
"I'm trying to make
sure I heard the spelling correctly. If I spell your name correctly, say
yes, othewise say no." |
Last Name to First Name Transition Prompts
| CollectedLN.wav |
"Now that I got your
last name..." |
| ConfirmedLN.wav |
"Now that we confirmed
your last name..." |
| CollectFN.wav |
"... let's get your
first name." |
| ConfirmFN.wav |
"... let's check your
first name. |
Database First Name Confirmation Prompts
| ConfirmDBFN.wav |
"Is your first
name..." |
| ConfirmDBFNspell.wav |
"Is your first name
spelled..." |
| ConfirmDBFNhelp.wav |
"I'm trying to see if
I have your first name right." |
| ConfirmDBFNTooManyErrors.wav |
"I'm having problems
confirming your first name. Let's collect your first name." |
Say-and-Spell First Name Prompts
| SaySpellFN.wav |
"Please say and spell
your first name." |
| SaySpellFNnow.wav |
"Please say and spell
your first name now." |
| SaySpellFNhelp.wav |
"I'm trying to collect
your first name. If your name is John Smith, you would say John
J-O-H-N." |
| SaySpellFNTooManyErrors.wav |
"I'm having problems
with say and spell, let's try spelling." |
| SaySpellFNConfirmHelp.wav |
"I'm trying to make
sure I heard your first name correctly. If I've got it right, say yes,
otherwise say no." |
Spell First Name Prompts
| SpellFN.wav |
"Please only spell
your first name." |
| SpellFNnow.wav |
"Please only spell
your first name now." |
| SpellFNhelp.wav |
"I'm trying to collect
your first name. If your name is John Smith, you would say J-O-H-N." |
Database Address Confirmation Prompts
| AddrConfirmProblems.wav |
"I'm having problems
confirming your address. Let's go ahead and collect your address." |
| AddrGDConfirm1.wav |
"I think you have a
general delivery address. Is zip code..." |
| AddrGDConfirm2.wav |
"... your zip
code?" |
| AddrGDConfirmHelp.wav |
"I'm trying to
determine if I know your address. If your address is a general delivery
address and I have your zip code correct, please say yes, otherwise say
no." |
| AddrNumConfirm1.wav |
"In order to protect
your privacy, I only want to verify your street number." |
| AddrNumConfirm2.wav |
"... your street
number?" |
| AddrNumConfirmHelp.wav |
"I'm trying to
determine if I know your address. To protect your privacy, I'm only
confirming a portion of your address. If I have your street number
correct, please say yes, otherwise say no." |
| AddrNumPlus2ndConfirm.wav |
"In order to protect
your privacy, I only want to verify your street number and secondary unit
number." |
| AddrNumPlus2ndConfirmHelp.wav |
"I'm trying to
determine if I know your address. To protect your privacy, I'm only
confirming a portion of your address. If I have your street number and
secondary unit number correct, please say yes, otherwise say no." |
| AddrPOConfirm1.wav |
"I think your address
is a post office box. To protect your privacy, I only want to verify your
box number." |
| AddrBoxConfirm.wav |
"... your box
number?" |
| AddrPOConfirmHelp.wav |
"I'm trying to
determine if I know your address. To protect your privacy, I'm only
confirming a portion of your address. If your address is a post office box
and I have your box number correct, please say yes, otherwise say
no." |
| AddrHCConfirm.wav |
"I think your address
is a highway contract. To protect your privacy, I only want to verify your
box number." |
| AddrHCConfirmHelp.wav |
"I'm trying to
determine if I know your address. To protect your privacy, I'm only
confirming a portion of your address. If your address is a highway
contract and I have your box number correct, please say yes, otherwise say
no." |
| AddrRRConfirm.wav |
"I think your address
is a rural route. To protect your privacy, I only want to verify your box
number." |
| AddrRRConfirmHelp.wav |
"I'm trying to
determine if I know your address. To protect your privacy, I'm only
confirming a portion of your address. If your address is a rural route and
I have your box number correct, please say yes, otherwise say no." |
| AddrRejected.wav |
"Oh, I'm sorry.
Let's collect your address." |
Zip Code Capture Prompts
| ZipCodeLeadin.wav |
"We'll begin by
getting your zip code." |
| ZipCode1.wav |
"Please tell me your
five digit zip code." |
| ZipCode2.wav |
"Please tell me your
five digit zip code now." |
| ZipCodeHelp.wav |
"I'm trying to get
your five digit zip code. I need this information because the TARGUSinfo
address capture solution is keyed by zip code." |
| ZipCodeConfirmHelp.wav |
"I'm trying to make
sure I heard your zip code correctly." |
| ZipCodeFailure.wav |
"I'm sorry. I just
can't seem to get your zip code. Without your zip code, I can't
continue." |
Single Utterance Prompts
| StreetInfoLeadIn.wav |
"From your zip code, I
have your city and state." |
| StreetInfo1.wav |
"Please tell me the
rest of your address." |
| StreetInfo2.wav |
"Please tell me the
rest of your address now." |
| StreetInfoHelp.wav |
"I have your city,
state and zip code and now we'll get the rest of your address. If you live
at one twenty three north main street apartment ten in Fairport, New York,
you would say one twenty three north main street apartment ten. If your
address is a post office box, then say P O Box followed by the box number.
If your address is on a rural route, please give the rural route followed
by the box number, for example, rural route fifteen box one ninety
three." |
| StreetInfoReject.wav |
"Remember I already
have your city, state and zip code." |
| StreetInfoFailure.wav |
"I'm having trouble
getting your complete address. Let's try getting each part
separately." |
| StreetInfoConfirmHelp.wav |
"I'm trying to make
sure I heard your address correctly." |
Street Name Prompts
| StreetName1.wav |
"Please tell me the
name of the street you live on." |
| StreetName2.wav |
"Please tell me the
name of the street you live on now." |
| StreetNameHelp.wav |
"I'm trying to get
your street name. If you live at one twenty three north main street
apartment ten in Fairport, New York, you would say north main street. If
your address is post office box eleven fifty, simply say P O Box. If your
address is rural route fifteen box one ninety three, say rural route
fifteen." |
| StreetNameConfirmHelp.wav |
"I'm trying to make
sure I heard your street name correctly." |
| StreetNameFailure.wav |
"I'm sorry. I just
can't seem to get your street name. Without your street name, I can't
continue." |
Street Number Prompts
| StreetNumber1.wav |
"Please tell me your
street number." |
| StreetNumber2.wav |
"Please tell me your
street number now." |
| StreetNumberHelp.wav |
"I'm trying to get
your street number. If you live at one twenty three north main street
apartment ten in Fairport, New York, simply say one twenty three." |
| StreetNumberConfirmHelp.wav |
"I'm trying to make
sure I heard your street number correctly." |
| StreetNumberFailure.wav |
"I'm sorry. I just
can't seem to get your street number. Without your street number, I can't
continue." |
Box Number Prompts
| BoxNumber1.wav |
"Please tell me your
box number." |
| BoxNumber2.wav |
"Please tell me your
box number now." |
| BoxNumberHelp.wav |
"I'm trying to get
your box number. If your address is post office box eleven fifty, simply
say eleven fifty. If your address is rural route fifteen box one ninety
three, say one ninety three." |
| BoxNumberConfirmHelp.wav |
"I'm trying to make
sure I heard your box number correctly." |
| BoxNumberFailure.wav |
"I'm sorry. I just
can't seem to get your box number. Without your box number, I can't
continue." |
Disambiguation Prompts
| DisambiguationHelp.wav |
"I'm trying to
determine which particular street you live on. Please listen to the
choices and repeat back the correct one." |
| DisambiguationFailurePt1.wav |
"I still can't get it.
We'll continue on using..." |
| DisambiguationFailurePt2.wav |
"... as your street
name." |
Secondary Info Prompts
| SecondaryExistsPrompt1.wav |
"Do you have any
secondary address information such as an apartment or suite?" |
| SecondaryExistsPrompt2.wav |
"If you have any
secondary address information such as an apartment or suite, say yes,
otherwise say no." |
| SecondaryExistsHelp.wav |
"I'm trying to
determine if you have any other address information that I need to
get." |
| SecondaryInfo1.wav |
"Please tell me your
secondary address information." |
| SecondaryInfo2.wav |
"Please tell me your
secondary address information now." |
| SecondaryInfoHelp.wav |
"I'm trying to
determine your secondary address information. If you live at one twenty
three north main street apartment ten in Fairport, New York, you would say
apartment ten. If your address is one eighty seven maple avenue second
floor, say second floor." |
| SecondaryInfoConfirmHelp.wav |
"I'm trying to make
sure that I heard your secondary address information correctly." |
| SecondaryInfoFailure.wav |
"I can't seem to get
your secondary address information. Let's continue without it." |
Secondary Unit Types
| Apartment.wav |
"Apartment" |
| Building.wav |
"Building" |
| Basement.wav |
"Basement" |
| Department.wav |
"Department" |
| Floor.wav |
"Floor" |
| Hanger.wav |
"Hanger" |
| Lobby.wav |
"Lobby" |
| Lower.wav |
"Lower" |
| Office.wav |
"Office" |
| Penthouse.wav |
"Penthouse" |
| Room.wav |
"Room" |
| Space.wav |
"Space" |
| Suite.wav |
"Suite" |
| Trailer.wav |
"Trailer" |
| Upper.wav |
"Upper" |
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